Last updated 30 October 2026
Returns window
Returns must be requested within 14 days of delivery. Items must be new, unused and in their original packaging with all labels attached. Returns are refunded as store credit or exchanged.
How to return an item
- Email trade@kineticdistribution.co.uk with your order reference to get a Return Merchandise Authorisation (RMA) number.
- Pack the item securely in its original packaging with proof of purchase.
- Send it to: Kinetic Distribution, Attn: Returns, RMA #[your number], Unit 3 Waterloo Trade Park, Cleveland Street, Hull, East Yorkshire HU8 7AU, United Kingdom.
Returns sent without an RMA number may be refused.
Processing
Please allow at least 7 days from when we receive your return for it to be inspected and processed. We email you when it's done.
Faulty or damaged goods
If something arrives faulty or damaged, call 01377 780 060 or email us and we'll arrange a repair, replacement or credit. Please report transit damage within 2 working days of delivery.
Exceptions
- Items that are not in their original condition.
- Face protection, for hygiene reasons.
- Sale and clearance items, which are final sale.
Restocking fee
A 10% restocking fee applies to non-faulty returns with a value over £100.
Questions
Call 01377 780 060 or email trade@kineticdistribution.co.uk.